Communication is the key to success, and many business companies can attest to the truthfulness and validity of this quote. In a company, you must have your way of how you can communicate with each other. The most crucial purpose of communication in any kind of company is to allow good interaction between your company and your customers.
Hiring a telephone provider for your company is one way of establishing a certain kind of communication system in your company. These telephone providers offer different kinds of communication systems. Some telephone providers use the traditional telephone system or a private branch exchange as their telephone system. But if you want to have the most effective and reliable telephone system for your company, you should hire a telephone provider which offers the newly improved VoIP telephone system.
Several telephone providers on the internet offer the new VoIP telephone system for any kind of business in Canada, an example of which are b1communication.ca and conwave.net. You can click the link if you want to know more about how VoIP systems can help your business in Canada. But if you want more direct answers on how VoIP can help your company, you can continue reading this article. Here are some pros and cons of a VoIP system for small Canadian businesses.
Cons of VoIP system for small Canadian Businesses:
1. Heavily relies on your internet connection.
The ironic thing about the VoIP system is that its greatest advantage is also its most common disadvantage. VoIP needs a fast internet connection which most small businesses cannot afford yet. Each of the devices must have 100kbps upload speed for it to function properly. If you have above 70ms ping, most of your calls when using a VoIP system are unclear, and the voicemails will be of low quality.
2. Delay in transmission because of poor internet connection.
Another disadvantage of having a poor internet connection when you have installed a VoIP telephone system is that your voice messages will experience a sort of delay in transmission.
This is a huge disadvantage to some small businesses that are located in mountainous areas wherein the internet connection might be slower compared to when you are near the city. Having a VoIP system might be a liability to their business since the VoIP system does not function well if you have a poor internet connection.
3. You have to buy the router specifically made for the VoIP system.
A VoIP system requires a specific kind of router for it to perform at its very best. You need to look for a specific router designed for packet prioritization that can highly prioritize voice traffic over data packets.
4. It needs a higher cable.
This highly upgraded telephone system also needs higher Ethernet cables to function properly. These cables come in a variety of power levels and you need the highest maximum Ethernet cable level such as the Cat-5e cable or Cat-6e.
5. The caller will be hard to track if a VoIP phone system is used for emergency calls.
Although this disadvantage has a lower chance of happening, in some extreme cases where the VoIP system was used to call 911, the caller would be very difficult to track. This is because the VoIP system calls come from an IP address that has no GPS data or any cell tower information, which makes the call hard to track.
Pros of VoIP system for small Canadian Businesses:
1. Less expensive
If you still have a small business, you need to grab all the cost-saving opportunities that you can to increase your sales and improve your business. One perfect example of a cost-saving opportunity is through installing a VoIP phone system for your small business. The new VoIP system is cheaper than the traditional PBX telephone system because it doesn’t need a PBX to function.
A PBX is a shorter term for a private branch exchange, which is essential for companies that rely on traditional telephone systems for communication. A PBX serves as the mainline for all the voice calls in your company which is quite expensive. The VoIP system does not require the primary device that holds and transfers all the calls to a particular telephone line since it uses the internet to transmit voice messages from one caller to another.
2. Doesn’t need any hardware installation and numerous copper wires.
Having a VoIP system allows you to skip all the hardware and copper wire installation, saving you a lot of money. With the traditional PBX telephone system, you need to have many telephone wires for each of your employees, and you need to connect all of them to the PBX. These installations are pricey, and you can avoid this hassle by going for the VoIP system.
3. No additional fee for the special features
Special features such as the caller ID, caller waiting, network failover, voice message to email text, online voicemail, call transfer, and group calls need extra payment for it to be accessible. If you install a VoIP for your small Canadian business, you will get all of these special features for free.
You can freely use call transfer when your employees cannot handle the customer’s concern, group call for a sudden meeting, and you can transfer the entire conversation to your email automatically without the need of recording and manually typing it down.
4. More efficient and accessible
Another advantage of a SendMyCall.com VoIP telephone system is its accessibility and efficiency. Your employees can quickly contact you or their co-workers by having a decent data connection. They can also talk to their customers even if they are not in the office. All they need is a high-speed internet connection.
The VoIP system automatically transfers calls whenever an employee has unanswered calls, preventing you from losing customers.
5. Increases the productivity of your employees
Lastly, a VoIP system can increase your employees’ productivity by offering high voice quality for better communication. VoIP telephones also can eliminate outside noises to prevent calls from customers from getting disrupted.
Employees can also work well because of the noise-canceling microphones and highly advanced audio firmness. Another way how VoIP systems can increase the productivity of your employees is through allowing multi-tasking. This means that you can still send documents, images, emails, or videos even if you are talking to someone or holding a meeting with your clients and employees.
In conclusion, these pros and cons will affect your small business depending on your situation. As stated, if you have a bad location, a VoIP system that relies on high-speed internet would be a liability for your small business. But if you want to invest your money and install a VoIP telephone system for your small business, then I can guarantee you that it will all pay off.