Return & Refund Policies
Incorrect Description / Wrong Items Mailed
We will exchange the item for you if you find the product is broken or dead. Please note that there is no refund will be provided for any item. Contact us and then ship the products back via the least expensive method, and buyer covers the return shipping charges, seller covers the second-way shipping costs.
An item not as described is defined as (1) either a significant specification is different (2) or the appearance of the primary product is significantly different, compared to those listed on the product page before ordering. For example, CPU is significantly different. This is a big deal and shall be eligible for replacement.
Notice: The following cases, but not limited to these cases, cannot be accepted as an incorrect description or wrong items mailed.
- The free gifts are missing and not received by customers. Sometimes, the customs and the shipping courier will open the package for investigation, and not just free gifts, but also even the expensive item sometimes is missing.
- The phone signal is weak.
- I do not like it.
- It is not like I think.
- I think it would have more functions.
- Speed not like I wish.
Dead on Arrival (DOA)
We guarantees safe delivery of your orders. We exchange all damaged items. We reimburses return shipping charges for DOA.
Contact us for a RMA, within 5 days of delivery, and ship products back via the least expensive method.
Upon return, replacment will be sent out within 8-10 business days.
Those orders that get shipped but fail to deliver to customers within rational timeframe are considered as missing orders and are elligible for replacement which is customer’s choice. This process takes time, and we hope cusomers can be patient and cooperate with us on the investigation of the order.