FAQ

www.GoophoneShops.com is the official Goophone Mobile Phone Website aiming at providing you the best Goophone Smartphone and the best customer service.

1. Our missions
2. Where is www.GoophoneShops.com located?

1. Why open an account?
2. What if I want to close my account?

1. Are products under any warranties?
2. How does www.GoophoneShops.com handle the defective items on arrival / DOA orders?
3. Product Price Protection
4. What is the Money Back Guarrantee?

1. Can I add more item(s) to my order?
2. Can I change my shipping address after placing an order?
3. Can I change my order to different item?
4. How is refund handled?
5. How do I cancel my order?
6. In what currency are the prices displayed?
7. In what language should I enter my information in?
8. Why didn’t I receive an order confirmation email?

1. What payment gateways are accepted?
2. Do I need to register a PayPal account?
3. How do I contact PayPal by phone?
4. How long does it take for refunds to get back to my credit card?
5. PayPal Error Message: “This transaction is invalid.”
6. What do I need to checkout via PayPal?
7. What’s PayPal?
8. Why should I pay with PayPal?
9. Can I buy without paying now?

1. How to return a product?
2. What’s your return address for RMA?

1. Do you charge shipping & handling? Is shipping REALLY free?
2. How soon will you send the tracking number to me?
3. Do you do partial shipments?
4. Is Cash On Delivery (COD) available?
5. Do you ship to APO/FPO or PO boxes?
6. How are replacement shipped?
7. How comes my tracking number do not work?
8. What if my address is in remote area?
9. How long does it take for orders to get sent?
10. What shipping options are available?
11. What countries do you ship to?
12. What’s the declaration on shipping labels?
13. How are customs and import tax/duties handled?