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#legocustomerservice21 POSTS

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User Image jonathanbuildslego Posted: Nov 20, 2017 1:26 PM (UTC)
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So something weird happened last night while I was building The @legoninjagomovie 70612 Green Ninja Dragon Mech. One of the minifigures was missing a head but in its replacement was a spare bicycle wheel that had no relevance to the set whatsoever! This is definitely one of the most bizarre missing parts I’ve encountered 😂

Thankfully I rang @lego customer service this morning and they are sending me a spare head. LEGO Customer Service is the best 👍🏻 #legoninjago #legoninjagomovie #legocustomerservice
User Image stones_of_valhalla Posted: Nov 15, 2017 3:58 PM (UTC)
0 Gingham
And mistake corrected, new piece received. Thank you LEGO, first-rate customer service as always! Now back to building 😎 #legocustomerservice #lego #thankyou
User Image evansfamilylegoproject Posted: Oct 27, 2017 7:40 PM (UTC)
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Sigh. First, I go in to get Kaedin's Christmas gifts and they gave away the last #Polybag #promo without me getting one... And then I order #NinjagoCity set after confirming they still had the promo sets in stock.. And guess what? ... The set arrived without my #LegoVIP #freeLego #polybagpromo. ::sniffle:: #LegoCustomerService is very nice and helpful (as usual) and they gave me some #VipPoints which was nice. We've got about 3500 VIP points right now. (yay!) ooh... And my husband has the #LegoVippoints on HIS account for the Millennium Falcon he bought! Forgot about that! Not too shabby!
User Image jamkomwc Posted: Aug 30, 2017 5:20 AM (UTC)
3 Lark
Недавно в одном из моих новых наборов @lego не хватило серого плейта 2х3. Сообщил об этом в #legocustomerservice и вот - получил пропавшую детальку! Вот это сервис, мать его.
#lego #afol #bricks #legogram #instalego
Replacement parts dari Denmark dh smpi! Jom pasang smpi siap! 😁 #teamrayalego
Huhu first time call LEGO dlm seumur hidup~ Okies now leh start pasang Bucket Wheel Excavator! 😁 #teamrayalego
I want to say the BIGGEST thank you to the incredible Instagram follower of ours, #yourmomlikesmytoys. After realizing that our orders during the #StarWars #Maythe4th #LegoPromotion (to get the #FreewithPurchase #legopolybag) had not gone through, I shared with you guys our dilemma and the #LegoCustomerService response. Shortly after, we got this message from Jackson Grey (@yourmomlikesmytoys)!! We can't thank him enough for the kindness + I have ZERO doubt that the #legoinstagramcommunity is by far the best. Kaedin will be so THRILLED - I just found out my health insurance got canceled by accident last month and have been VERY stressed out, so this really means a lot to us.
As most of you know, we *very much* believe in #payitforward & we try to help out where we can too... So in honor of @yourmomlikesmytoys ... we're going to do another give away... *ahead of schedule*. As in *THIS WEEK* (I'm going to look around today and think about what we'll give away!!) #StayTuned!! #LEGOGiveaway #freeLego #giveaway #AFOL #freetoys #legocontest #KFOL #TFOL #legocollector #payitforward
User Image evansfamilylegoproject Posted: May 9, 2017 1:49 AM (UTC)
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The response from lego was kind... but we would have preferred being able to just fill our order with the correct promotion. I'm so annoyed that this happened. #legocustomerservice #lego
User Image evansfamilylegoproject Posted: May 8, 2017 8:42 AM (UTC)
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No no no no no.... I just found out that my order that we placed, TWICE during the #LegoR2D2 promotion... Never went through!! Some wierd issue (a generic fault apparently) made our order bounce after going through EVERY step. I just went through the process a third time, trying to figure out how I could go through every step of paypal and then show nothing in my order status online... And now I know. My order DIDN'T GO THROUGH. I'M SO UPSET RIGHT NOW... I contacted them... I really really hope they can do something about this mess. Kaedin really wanted that R2D2 and I had NO CLUE that the order didn't go through until I noticed today that all of my items were still in my cart. As it turns out - the error flashed on the top of my page for just a few seconds and then went away- I clearly missed it when it happened after BOTH orders I placed this week!! #Lego #AFOL #legocustomerservice
User Image all.the.brickz Posted: Mar 19, 2017 12:26 AM (UTC)
0 Clarendon
User Image geekyverse Posted: Oct 24, 2016 8:56 AM (UTC)
3 X-Pro II
User Image master_builder_ivan Posted: Jan 16, 2016 1:45 PM (UTC)
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The canopy for my Poe's X-Wing didn't close properly (which I believe to be a common problem). You can see in the bottom picture. So I emailed Lego about it and they happily sent me another canopy piece for free. It still doesn't close perfectly as you can see in the top picture, but it's a lot better! And now I've got a spare canopy pieces I'm going to try and fit onto Luke's X-Wing #lego #starwars #legostarwars #starwarslego #forceawakens #theforceawakens #starwarstheforceawakens #blackone #poesxwing #poe #poedameron #canopy #cockpit #windscreen #windshield #replacement #legocustomerservice #xwing #xwingstarfighter #xwingfighter
User Image darth_fin Posted: Jan 9, 2016 4:00 PM (UTC)
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User Image ivorelvas Posted: Jan 13, 2016 1:07 AM (UTC)
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