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#legocustomerservice24 POSTS

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User Image aprincesa Posted: Jan 16, 2018 11:35 PM (UTC)

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Sometimes, customer service comes through. One of Noah's Lego sets from Christmas seemed like it was used, even though it was still taped in original tape. The first bag was gone, and half of a fire engine was already built, and the second bag had been cut open. I chatted with Lego customer service online and they put in an order to replace everything from the first two bags! Everything came today! Now Noah can get to work on this set!! #noahjames #legos #legocustomerservice #freereplacement
User Image draxxus56 Posted: Dec 23, 2017 10:17 PM (UTC)

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Probably the worst response from customer service I have ever seen. Never even mentioned my concerns..... Points for whimsy maybe?? #epicfail #lego #legocustomerservice #servicefail
User Image tamara_fablipsandlashes Posted: Dec 18, 2017 9:25 PM (UTC)

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Just as we were playing Lego house building, the part missing from Ethan’s plane arrived! #Legocustomerservice is awesome, logged online about a week ago and requested a replacement part and wahoo, it arrived! We continued house building, so have the plane left to finish ✈️ #Lego #buildingfun
User Image evansfamilylegoproject Posted: Nov 30, 2017 12:39 AM (UTC)

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I forgot to mention it yesterday - I answered a customer question about the fancy #LegoVIP cards that they are doing for people who bought the #LegoUCSMilleniumfalcon- and the store employees joked "You're hired!" Shortly after, the two very sweet employee (at the mall in #Maryland) gave me this #LegoFriends #FriendshipBracelet from some #legopromo that they had going on a few months ago. Somehow the store only had one of them floating around so they deamed me an official "Friend to Lego". I will be wearing this sucker till it falls off! #LegoPromotion #FreeLego #LegoCustomerService #thelegostore #ArundelMillsMall #ArundelMillsLegoStore #TheLegoStore #LegoJewelry
User Image jonathanbuildslego Posted: Nov 20, 2017 1:26 PM (UTC)

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So something weird happened last night while I was building The @legoninjagomovie 70612 Green Ninja Dragon Mech. One of the minifigures was missing a head but in its replacement was a spare bicycle wheel that had no relevance to the set whatsoever! This is definitely one of the most bizarre missing parts I’ve encountered 😂

Thankfully I rang @lego customer service this morning and they are sending me a spare head. LEGO Customer Service is the best 👍🏻 #legoninjago #legoninjagomovie #legocustomerservice
User Image stones_of_valhalla Posted: Nov 15, 2017 3:58 PM (UTC)

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And mistake corrected, new piece received. Thank you LEGO, first-rate customer service as always! Now back to building 😎 #legocustomerservice #lego #thankyou
User Image evansfamilylegoproject Posted: Oct 27, 2017 7:40 PM (UTC)

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Sigh. First, I go in to get Kaedin's Christmas gifts and they gave away the last #Polybag #promo without me getting one... And then I order #NinjagoCity set after confirming they still had the promo sets in stock.. And guess what? ... The set arrived without my #LegoVIP #freeLego #polybagpromo. ::sniffle:: #LegoCustomerService is very nice and helpful (as usual) and they gave me some #VipPoints which was nice. We've got about 3500 VIP points right now. (yay!) ooh... And my husband has the #LegoVippoints on HIS account for the Millennium Falcon he bought! Forgot about that! Not too shabby!
User Image jamkomwc Posted: Aug 30, 2017 5:20 AM (UTC)

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Недавно в одном из моих новых наборов @lego не хватило серого плейта 2х3. Сообщил об этом в #legocustomerservice и вот - получил пропавшую детальку! Вот это сервис, мать его.
#lego #afol #bricks #legogram #instalego
Replacement parts dari Denmark dh smpi! Jom pasang smpi siap! 😁 #teamrayalego
Huhu first time call LEGO dlm seumur hidup~ Okies now leh start pasang Bucket Wheel Excavator! 😁 #teamrayalego
I want to say the BIGGEST thank you to the incredible Instagram follower of ours, #yourmomlikesmytoys. After realizing that our #Lego.com orders during the #StarWars #Maythe4th #LegoPromotion (to get the #FreewithPurchase #legopolybag) had not gone through, I shared with you guys our dilemma and the #LegoCustomerService response. Shortly after, we got this message from Jackson Grey (@yourmomlikesmytoys)!! We can't thank him enough for the kindness + I have ZERO doubt that the #legoinstagramcommunity is by far the best. Kaedin will be so THRILLED - I just found out my health insurance got canceled by accident last month and have been VERY stressed out, so this really means a lot to us.
As most of you know, we *very much* believe in #payitforward & we try to help out where we can too... So in honor of @yourmomlikesmytoys ... we're going to do another give away... *ahead of schedule*. As in *THIS WEEK* (I'm going to look around today and think about what we'll give away!!) #StayTuned!! #LEGOGiveaway #freeLego #giveaway #AFOL #freetoys #legocontest #KFOL #TFOL #legocollector #payitforward
User Image evansfamilylegoproject Posted: May 9, 2017 1:49 AM (UTC)

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The response from lego was kind... but we would have preferred being able to just fill our order with the correct promotion. I'm so annoyed that this happened. #legocustomerservice #lego
User Image evansfamilylegoproject Posted: May 8, 2017 8:42 AM (UTC)

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No no no no no.... I just found out that my order that we placed, TWICE during the #LegoR2D2 promotion... Never went through!! Some wierd issue (a generic fault apparently) made our order bounce after going through EVERY step. I just went through the process a third time, trying to figure out how I could go through every step of paypal and then show nothing in my order status online... And now I know. My order DIDN'T GO THROUGH. I'M SO UPSET RIGHT NOW... I contacted them... I really really hope they can do something about this mess. Kaedin really wanted that R2D2 and I had NO CLUE that the order didn't go through until I noticed today that all of my items were still in my cart. As it turns out - the error flashed on the top of my page for just a few seconds and then went away- I clearly missed it when it happened after BOTH orders I placed this week!! #Lego #AFOL #legocustomerservice
User Image all.the.brickz Posted: Mar 19, 2017 12:26 AM (UTC)

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User Image geekyverse Posted: Oct 24, 2016 8:56 AM (UTC)

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