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User Image bookovertime Posted: Nov 11, 2017 12:15 PM (UTC)

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Title: Dealing with Difficult People
Author: Brian Salter & Naomi Langford-Wood
Publisher: Cenveo Publisher Services
Number of pages: 121

Have you ever talked back sharply to someone who talk rudely to you? Is that really good choice to deal with him/her? Does it make you happy or stressed out? "If you allow yourself to become stressed at the behaviour of others, don't be surprised if the one to suffer most is you." (Pg. 13)

We know there's art for everything, so is dealing with such people. Some people are being difficult for a reason and we need to first find the root of that reason.
That is the first lesson presented in the book. The authors invite us to explore the steps dealing with difficult people in 7 days, 1 step per day.

In the end of every chapter we will find several fact check to assess the extent to which our understanding of the chapters concerned.

I often find myself drifting in one page of this book and wondering the way I treat people I think of as difficult people. And suddenly a question hit my mind, "Hey do you ever think about the possibility that maybe you're the difficult one?"
If so, then reading this book is a good choice, because it always start within the person in the mirror.

The authors said, "Reflect before you react," and that kind of solving half the problem.

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